Introduction

Welcome to the new IT Support Center ticketing system portal! This quick overview will help you explore the new features and updates in our redesigned portal. Our aim is to provide you with a smoother, more user-friendly experience through a cleaner interface and enhanced functionality.

For Frequently Asked Questions regarding the redesign, refer to this article: FAQs for IT Support Center Portal – 2025 Redesign

New User Interface and Branding

The redesigned portal introduces a modern and refreshed branding look, featuring new colors and logos that align with Spokane Colleges updated branding guidelines. This section highlights the key visual changes.

Portal and Service Catalog Changes

The homepage of the portal provides better differentiation between Report an Incident and Request a Service. And the service catalog was streamlined to make it easier to find and request a service.

Visual Comparisons

Old Portal Homepage

This image shows the old branding look of the IT Support Center Portal

New Portal Homepage

This image shows the new branding look of the IT Support Center Portal

 

Old Service Categories

New Service Categories

This image shows the old Catalog Service Categories

This image shows the new Catalog Service Categories