Q: What is the 2025 IT Support Center Portal Redesign?
A: The latest update to Spokane Colleges’ IT Support Center portal ticketing system, which is hosted with Freshservice. The redesign features a new user interface and branding, an improved service catalog, updated email notifications for tickets, easier access to your open tickets, enhanced automation, and more.
Q: Why was the IT Support Center portal redesigned?
A: The portal was redesigned to provide a clean and modern interface, with a more relevant, intuitive, and efficient user experience that integrates Spokane Colleges new branding.
Q: How will the redesign affect my daily use of the IT Support Center portal?
A: The new branding is designed to be more visually appealing and user-friendly. The updates to the service catalog make it easier to navigate and use the portal. And any tickets you have open, will automatically show at the bottom of the portal home page.
Q: What changes were made to the branding?
A: The 2025 Redesign introduces refreshed branding, including updated logos, color schemes, and overall design to align with Spokane Colleges updated branding guidelines. You can find screenshots of some of these changes in this article: Overview for IT Support Center Portal - 2025 Redesign
Q: What changes were made to the service catalog?
A: The service catalog was consolidated, refined, and simplified for improved navigation. Many service items have revised descriptions and instructions for improved clarity. The intent was to better enable you to find and request services.
Q: How do I find the services I need with the new catalog?
A: You can either browse through the service categories to find an appropriate service item or you can use search. The redesigned catalog is organized to be more intuitive when browsing for services.
Q: Who do I contact if I have questions or need support?
A: For any questions or support, please contact our IT Support Center, at 509-533-4357 option 2.