Here are the details on ctcLink user account lockout:


  • User accounts in ctcLink lockout after 5 consecutive invalid attempts to login (mistyping password)
  •  The user account automatically unlocks after 30 minutes of inactivity (no further attempts)


If you do not remember your login credentials, the quickest way to reset your password is selecting the Forgot your Password link on ctcLink's login page, which looks like this:  

If you are unable to reset your password using this site, please contact the IT Support Center at #509-533-HELP (4357) option 2.