Other Information

General information about IT Support Center.

IT Support Center formerly known as the HelpDesk
Summary The IT Support Center, formerly known as the IT HelpDesk, should be a "one-stop shop" for assistance with information technology nee...
Mon, 12 Feb, 2018 at 9:22 AM
Give Us Feedback
Give us Feedback   Our ticketing system has an area for Solutions.  These are short articles on topics and solutions to common problems.  It ...
Thu, 26 Oct, 2017 at 7:57 AM
Catch-a-Tech
Summary You can help us manage our work load by contacting our IT Support Center with your computer problems, instead of waiting to "catch-a-tech...
Mon, 12 Feb, 2018 at 3:48 PM
User Principal Name (UPN)
In the Windows operating system's Active Directory, a User Principal Name (UPN) is the name of a system user in an e-mail address format. The user na...
Mon, 12 Feb, 2018 at 9:16 AM
How do I locate my computer's state tag, name, or other technical details?
Summary Often when you call the IT Support Center for assistance, we need to know important details about your computer.  To make it easier to gather...
Fri, 9 Feb, 2018 at 1:59 PM
Getting Additional Help
The goal of the IT department is to help you as much as possible with IT-related topics.  Unfortunately, there are far too many topics for us to know all ...
Fri, 9 Feb, 2018 at 2:27 PM
Will you Help with my Home Computer?
I'm having a problem with my home computer. Will you help me with it? The CCS IT Support Center does not consult on problems with home computers.  ...
Fri, 9 Feb, 2018 at 2:23 PM
IT Support Center Rules and Resources
Getting Help with My Computer Problem IT Services appreciates your attempts to resolve problems yourself.  If, however, you need as...
Mon, 28 Aug, 2017 at 7:53 AM
System Availability and Support
The CCS networks are generally available 24 hours a day, 7 days a week. However, there are times when periodic maintenance must be done. Additionally, n...
Tue, 31 Oct, 2017 at 9:36 AM
Purchasing Hardware and Software from Off the Rack
  IT Services supports both desktop and laptop computers running the Windows 7 and 10 operating systems or Mac OS X operating system. The models listed ...
Fri, 9 Feb, 2018 at 2:21 PM