Getting Started

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How do I submit a Service Request in FreshService?
Summary The two kinds of tickets in FreshService are Service Requests and Incidents.  It’s important to know the difference between the two since they ar...
Tue, 23 Jan, 2018 at 1:56 PM
What is ctcLink and what is my ctcLink password?
What is ctcLink? ctcLink is the implementation of a single, centralized system of online functions to give students, faculty and staff anytime, any...
Fri, 25 Aug, 2017 at 9:43 AM
Bigfoot email and Office 365
Your Bigfoot email Open your favorite browser Use this link to get to your email login page You might consider creating a bookmark ...
Thu, 4 Jan, 2018 at 12:19 PM
VPN service url
Keywords: VPN Anyconnect To begin connecting visit https://webvpn.ccs.spokane.edu. CCS VPN will securely connect your home computer / laptop to the C...
Mon, 28 Aug, 2017 at 9:17 AM
How to I submit an Incident in FreshService?
Summary The two kinds of tickets in FreshService are Service Requests and Incidents.  It’s important to know the difference between the two since they are...
Tue, 23 Jan, 2018 at 2:00 PM
Freshservice from home or on CCS Wireless
When you are on the CCS Wired Network and go to https://ccspokane.freshservice.com/support/home, single sign on will automatically log you into Freshservice....
Fri, 25 Aug, 2017 at 9:44 AM
Set up Password Recovery tools
In order to set or reset your password, we need you to go through the following process one time to gather security information that will allow you to ve...
Fri, 1 Dec, 2017 at 10:21 AM
Reset your password with recovery tools
If you have forgotten your Office 365 password AND you have set up your recovery tool, you can reset your password by following these instructions. ...
Fri, 1 Dec, 2017 at 10:16 AM
User Principal Name (UPN)
In the Windows operating system's Active Directory, a User Principal Name (UPN) is the name of a system user in an e-mail address format. The user na...
Tue, 26 Dec, 2017 at 12:32 PM
How do I locate my computer state tag and other technical details?
Often when you call the IT Support Center for assistance, we need to know important details about your computer.  To make it easier to gather this inform...
Tue, 2 Jan, 2018 at 11:18 AM