Summary
This article provides an overview of Spokane Colleges IT Support Center Portal. It includes how to access it, how to sign in, and a description of the activities available to engage with the IT Support Center, including how to submit a ticket for IT support or services.
Signing into IT Support Center Portal
Step 1
The IT Support Center page link can be located on any of our home pages using the Student/Employee Tools Drop Down Menu. Select IT Support Center from the list of available options.
Step 2
Please select the Sign In button From the IT Support Center page.
Step 3
Next Select the Sign in with SSO option on the login screen. This will allow you to log on with your CCS Email Address and Password (students will use their Bigfoot Email Address and Password).
Step 4
Example of the Community Colleges of Spokane Office 365 Sign On which will then continue and prompt for the password.
Step 5
Once you are signed in, the home page will look like the following and you will see your name in the upper right-hand corner of the screen.
IT Support Center Portal
Your Tickets
This is where you would locate your historical tickets. Check the status of your open/pending tickets here.
Request a Service
Used for requesting Changes:
- Software installs
- Computer moves
- Distribution List requests
- Microsoft Teams requests
- Employee Off-Board Requests
-
Media Equipment/Event Requests
When you select Request a Service you will be taken to a page with numerous templates to complete for your request via a service catalog.
Browse Solutions
Used for locating documentation and instructions.
- Wireless Access
- Printing Instructions
- Office 365 Installation Instructions
- Login Instructions
- Zoom
- Guest Accounts
Report an Incident
Report something that is broken.
- Computer Issues
- Software Issues
- Classroom Media Issues
- Reporting Outages(Please call 509-533-4357 Option 2 for large outages).
When selecting the Report an Incident option the template is simple and streamlined, just make sure that you are entering all the necessary who, what, when, where, why, and how so that we can assist you as efficiently as possible.
Examples of the who, what, when, where, why, and how:
- Who: (the user that is affected, this is not always the reporter)
- What: (Include tag number, website URL, etc.)
- When: (when did the device last work correctly, when do you need the work completed)
- Where: (Site, building, room location)
- Why: (Business needs of why this request is being placed)
- How: (Proposed solution)
- Troubleshooting: (What have you tried in your troubleshooting, such as rebooting, checking/reseating cabling, testing other browsers, etc.).