IT Support Center Hours Monday-Friday 7:30 am - 5:30pm

**Additional info added Fall 2021**

You can dial into Zoom from a Polycom system via two methods:

1. Direct the Zoom Cloud Service via the application on a device (PC, smartphone, tablet, etc) to CALL OUT from the Zoom service to Polycom systems on the CCS networks.
2. Dial FROM the Polycom system into Zoom using the Touch Panel and/or Remote Control. You will be required to enter a dial string based on Zoom meeting information (both as the Host site and as a participant site).

Most Hosts will find that method 1 is a far simpler approach to managing a Zoom meeting when either/all the meeting participants are using a Polycom system.

Method 1

• As the Zoom meeting host, start the meeting from a device (lectern PC, laptop, smartphone, tablet).
  
  
• Click the Participants button in the Zoom application and click the Invite in the expanded panel.
  
  
• In the pop up window choose Room System --> Call Out --> and from the Drop Down Menu, choose the room system you want to call and choose Call.
  
  
  
  
• Zoom will start dialing the room system. If you made a mistake, choose Cancel. Otherwise wait for the Polycom system room occupants to answer. If you are calling your own room, the Polycom system will start ringing after a moment or two. Answer on the Polycom system and the system will enter the call. At that point you can Call Out to another room.
  
  
• Scenario: If you are instructing from Colville and know your two classrooms at SCC and Newport, you can call yourself in and either provide the dial method string (below) to the remote sites or coordinate to call the sites from your Zoom session at a certain time.
  
  
• Any user in the meeting can invite a Room System. This can be used by center managers, room managers or even students to connect to the meeting on a smart device, invite their local Polycom system and then exit the meeting on the smart device.
  
  
• For security purposes, a room system will not auto answer an incoming call - someone with access to the room will need to answer the call on the Touch Pad or Remote.
  
  
• Share Screen - Unless a Zoom user goes into Settings on their Zoom account and changes the setting (https://zoom.us/profile/setting) only the Host can share the screen by default. If you are the Host and using a Polycom system you will need to hit the Share Screen option (up arrow/carat) and allow all users share their screen for the duration of the meeting, this will allow any of the Polycom systems to share their screens (Content) in the call.
  
  
  
  
• Pro Tip: If you are the host and instructing from a Polycom room and using the lectern PC, you can start the meeting on the PC, but the PC itself will not use the Polycom camera and mic system. You will need to either start the meeting from the lectern PC and then exit the meeting on the PC (but leave the Polycom in the call) or start the meeting on the lectern PC but keep the Zoom app muted (camera mute, mic mute). From there you can share the lectern PC via the Polycom Content method (Touch Panel/Remote) or share the desktop image through the Zoom app itself. Either way, the share screen/Content image will show in all rooms as the primary image.

Method 2

When dialing from a Polycom system you will need to enter a series of numbers to gain entry to your meeting as well as start the meeting from your Polycom system.

First, make sure your scheduled Zoom Meeting has the proper settings applied to it to allow for successful connections from Polycom video units: https://ccspokane.freshservice.com/a/solutions/articles/3000048340

Each Zoom Meeting has three elements that are used gain access to your meeting, two of which are mandatory. A fourth element, entered in the dial string can allow the local Polycom system to view one of three Layout options.The four elements are listed below.

• Meeting ID (required)
• Meeting Passcode (required)
• Meeting Layout
• Host Key (Meeting schedulers that will be starting their Meeting from a Polycom system will need to know this Key)

Meeting ID and Passcode are generated when scheduling your Zoom meeting. If you forget your Meeting ID and/or Passcode for an upcoming event you can sign into www.Zoom.us and see your upcoming schedule. 

Your Host Key is needed to start your meeting if you are connecting from a Polycom system or calling in on a phone line. Your Host Key is used for all your meetings in Zoom and can be found at https://zoom.us/profile - scroll to the bottom of the page and can click Show to see your Host Key. It's randomly set by Zoom, but you can click Edit and type in one that's easier to remember if you like.

Dialing Options:

You can enter your meeting via one of two methods:

1. Dial the Zoom Cloud service then, following the onscreen and audio prompts enter your Meeting ID, Passcode and Host Key (if needed). You can dial Zoom from the favorites/speed dial/directory or by simply dialing 9900
2. A simpler approach for most users will be to enter the Meeting info all at once, then dial into the Zoom meeting.

For option 2 you will enter the full dial-string, then call into the meeting. By entering all the Meeting elements in ahead of time, you skip by the on screen prompts and enter directly into the Meeting.

You enter 99 as the prefix + Meeting ID, Passcode, display change (if desired) and HostKey, all separated by a # symbol.

Meeting Layout Options Not entering a Layout entry (or #0#HostKey if you are the host) in the dial string you will see the default layout, 11 will show Gallery, 1111 will show Full Screen.