If you have forgotten your Office 365 password AND you have set up your recovery tool, you can reset your password by following these instructions.
1. Go to the Office 365 login page:
2. From a blank login screen (like that shown below), click the link “Can’t access your account?”
3. Then, click the link “Work or school account”
On the “Get back into your account” page,
a. enter your User ID – this is your full bigfoot email address
i. First name
ii. Last initial
iii. Last four digits of your ctcLink ID #
b. the Captcha information
c. Click “Next”
Select the verification method you prefer. In the example below, the verification method is three of the four security questions you set up previously. These answers are not case-sensitive.
a. When you have answered the questions, the Next button will be available.
Choose a new password
a. Your password must be at least 7 characters long and cannot contain part of your username.
Password reset success is indicated with the following screen