When you are on the CCS Wired Network and go to https://ccspokane.freshservice.com/support/home, single sign on will automatically log you into Freshservice.  If you are on the CCS Wireless Network or working from home you will need to sign in. 

To Sign into Freshservice Click Sign In (upper right hand corner of the screen).

(image shows a phone number of 509 533-4357 and a Sign in link)

If you are on the CCS VPN or the CCS wireless network you should be automatically logged in, otherwise you will be prompted for your network username (email address) and password.

Logging into Freshservice allows you to create Service Requests and view the Solution articles